Services
Downtime costs. Service protects. Our service and support team is there for you 24/7/365, remotely or on site. Fast, reliable and staffed by engineers who truly understand your systems.
Autexis as Your Service Partner
All-round Service for Your Systems
When every minute counts, we are there. Up to 24/7/365 availability.
Our engineering team helps via remote maintenance or comes directly on-site. We support systems and solutions throughout their entire operation. This applies to automation as well as digitalization.
With individual SLAs, 1st, 2nd, and 3rd level support and many years of system knowledge. Implemented pragmatically, close to the customer, and in Swiss Quality.
Why Companies Rely on Autexis
Four Reasons for our Professional Service
1
Fast Response
Fast response times, clear escalation paths, and experienced engineers reduce downtime to a minimum. Via remote maintenance, we are on your system or in your application within minutes.
In-depth System and Plant Knowledge
No call centers. No detours. You speak directly with engineers who know your system and your processes.
2
Security and Compliance
Secure remote access, regular maintenance and system checks, as well as clear responsibilities protect your systems and ensure reliable operation.
3
Predictable Costs
Individual SLAs replace expensive individual assignments and provide budget security.
4
Our Offering
Service Modules for Automation and Digitalization
From troubleshooting to long-term system support. Individually combinable for your automation system and your digitalization solution.
Availability Agreement
Guaranteed availability of the engineering team in defined time windows. For automation and digitalization, so that no time is lost in case of need.
Support Agreement
On-call Service
Available up to 24/7/365. With an individual on-call number per area for emergencies, so that downtime is reduced to near zero.
Maintenance Agreement
Your digitalization solution remains up-to-date and stable. Updates, patches, and security management for MES standard modules. Maintenance and further development for your individual overall solution. Interfaces, stability, and performance permanently under control.
Service that Protects Your Production
When every minute counts, we are there. Services and support for automation systems and digitalization solutions. From engineers who know your systems.
